This payments and fulfillment policy ("Policy") describes how ADVOC8 Inc and its subsidiaries, AND DROP LLC dba &drop ("Company," "we," "us," or "our"), manage order fulfillment for our services and products, including creative, fulfillment, and management services, as well as branded merchandise, corporate apparel, and promotional products. By engaging with us, you agree to this Policy. If you have any questions, please contact us at hello@advoc8.com or support@androp.com.
Refund Policy
- Refunds for services are only available if work has not started or as outlined in a written agreement before project initiation.
- Refunds for products are available for defective or damaged items. Notify us within 7 days of delivery with photos or descriptions of the issue.
- Custom or personalized items are non-refundable unless defective due to our error.
Shipping and Delivery Policy
- Methods and Rates: We ship via reputable carriers, with costs outlined in your invoice.
- Delivery Times: Domestic deliveries typically take 5-20 business days after production. International timelines vary by destination.
- Eligible Destinations: We ship domestically and internationally, with some restrictions.
- Delays: While we aim to meet deadlines, unexpected delays may occur. We will notify you promptly if this happens.
Return Policy
- Eligibility: Returns are accepted for defective, damaged, or incorrect items. Custom products cannot be returned unless there is a confirmed issue.
- Process: Contact us within 7 days of delivery with your order number and issue details. Approved returns will receive instructions and, if applicable, shipping labels.
- Condition: Items must be unused, in original packaging, and returned as received.
Cancellation Policy
- Services: Written cancellation requests are required. Refunds depend on the project status:
- Full refunds are available if no work has started.
- Partial refunds may apply for in-progress work based on completed milestones.
- Products: Custom orders cannot be canceled once production begins. Standard items can be canceled before shipment.
Contact Us
For questions or concerns about this Policy, reach out to us:
- Email: hello@advoc8.com (ADVOC8) or support@androp.com (&drop)
- Phone: (202)796-7995
